Melb PC FAQs and Assistance

Do you need help about any aspect of the Melb PC Internet Service? We hope you will find the answer in the Frequently Asked Questions (FAQs) and other links for assistance given below. These FAQs are primarily for the benefit of MelbPC subscribers, however we hope some information may be of benefit to users who subscribe to other services.

If you cannot find your answer here, please contact The Helpdesk for help or assistance.

Frequently Asked Questions

Some of the most frequently asked questions are listed below - just follow the links.

Changing your Password.
IP Names/Numbers for configuring Melb PC Internet service.
Configuring (or re-Configuring) your Melb PC software.
Sample Configuration for popular Email and News software.
ADSL Internet service and frequently asked questions.

Linux Users - configuring a dialer for MelbPC dial-up.
Call Waiting - configure for automatic reset after logout.
Virus Protection and Safe Computing.
Mailbox problems and how to overcome them.
Proxy Server settings for web browsers.
Create Additional Dialler Icons for the different phone numbers.
Getting Mail while travelling.
Spam mail and what to do about it.
Improved spam management with Greylisting and questions about it.
Incorporating spam management into your e-mail program.
Using newsgroups - an introduction.
Newsgroups and MelbPC Access for broadband users.
Does your Reply-To address work?
How to Search the Web.
Conducting a Boolean Search.
Where to get your own Web page.
Saving your Password.
Why the Phone Line Drops Out.
Do you have the latest Modem Firmware Upgrade?

Return to the Melb PC Home Page.

Internet Services Page

Messages relating to the Melb PC Internet Service are posted on the ISP page - this page is not visible to viewers who are not connected to the Melb PC Internet service or WestNet ADSL.

Return to the Melb PC Home Page.

Getting Help using the Melb PC Internet Service

If you have a problem using the Melb PC Internet service or a question you would like to ask that is not covered by the FAQs above, please:

log a service request at the Helpdesk if you can, otherwise
email help@melbpc.org.au if you can, otherwise
ring the iHelp telephone line 9567 8088 and leave a message

and a volunteer from the iHelp team will contact you.

If you are able to, please use the HelpDesk as this will allow us to contact you earlier. For problems please provide details so that a volunteer familiar with the area will be able to help you e.g. the nature of the problem, which version of Windows you have, the software you are using when you encounter the problem and any error messages.

Please contact the iHelp team only about the Melb PC Internet service and any difficulties you have using it.

For any matters regarding membership or Internet subscriptions please contact our office.

Please do not ask Internet admin team, "admin", about problems you are having because our administrators will be contacted by the iHelp team when the question needs their attention.

Return to the Melb PC Page.

General Internet Help

For general Internet or other computing questions or seeking recommendations about equipment it is better to ask a broader group of people. Many members help each other with general Internet and other computing questions and problems on our local newsgroup melbpc.computing.misc and you might find this a friendly place to get help. The melbpc.* newsgroups are only accessible by members who have a Melb PC account.

Many of your questions about using software can also be answered by resources on the Internet or people in Internet communities relating to the software you use.

Return to the Melb PC Home Page	[About Melbourne PC User Group]
or the Melb PC Internet Services Page. (for Melb PC subscribers only)