When your modem was installed it was configured using the driver program on a diskette or CD-ROM that came with the modem.

Modems which have their operating parameters saved in “Flash RAM” (software-upgradeable firmware)need a firmware upgrade to replace the contents of Flash ROM when the manufacturer makes corrections or improvements to the code. Keeping up-to-date is essential to the health of your Internet connection. Out of date firmware can cause connection problems, slow connections, no data throughput or disconnections.

Here are some of the more popular 56K modems on the market, and links to the manufacturer's or other web site from which firmware upgrades may be obtained if needed

Details of the web sites for some other manufacturers are listed on http://www.west.net/~jay/modem/k56files.html.
Further general information on firmware upgrades is available from links in http://xtra.co.nz/help/0,,6156-1713086,00.html.

How to check your Modem firmware version.
(do not check this while online as modem port is in use)

Windows 95/98/ME

Click the "Start" button.
Select "Settings" and then select the "Control panel".
Double-click on the "Modems" icon.
Click on the Diagnostics tab.
Highlight your Modem and click the "More Info" button.

Windows 2000

Click the "Start" button.
Select "Settings" and then select the "Control panel".
Open the "Phone and Modem Options" Control panel.
Select the "Modems" tab.
Highlight the Modem.
Click the "Properties" button.
Select the "Diagnostics" tab.
Click the "Query Modem" button.

Windows XP

Click the "Start" button.
Select the "Control panel".
Open the "Phone and Modem Options" Control panel.
Select the "Modems" tab.
Highlight the Modem.
Click the "Properties" button.
Select the "Diagnostics" tab.
Click the "Query Modem" button.

The firmware version your Modem is using is displayed in the lower portion of the screen following the "ATI3" or "ATI6"queries.

Note that it is essential to always obtain the Australian version of all modem firmware upgrades that are intended to suit Australian systems.   In most cases firmware upgrades are quite simple provided the instructions are followed; however, users inexperienced in such procedures should seek advice from our Melb PC Communications SIG (see events calendar page in PC Update) before proceeding.
You may risk avoiding your modem warranty by upgrading your firmware without first contacting your modem vendor to ascertain the need for upgrade.