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Melbourne PC Mobile Broadband Service (Optus)

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General
The MelbPC Broadband Service is now being provided by Optus Business Mobile Broadband. This provides a basic 3 Gb of priority data per month, with free SIM, modem and aerial as required. All existing members should have received a new SIM/Modem.

MelbPC Optus Account: #96560414000155, 479 Warragul Rd Moorabbin.
Optus Customer Care: Ph133 697, Tech Support: Ph1300 589 914, www.optuszoo.com.au

Modems
Our 4G Model E3276 USB modem is now complemented with USB Wi-Fi Model E8372 (inc. Car kit) and the Standalone Wi-Fi Model E5377 (with Rechargeable battery). See links below for further information.

3G Modems: USB E169 (Obsolete) | USB E367 (Obsolete) | Mini Wi-Fi E586 (Obsolete)
4G Modems: USB E3276 v2 | USB Wi-Fi E8372 | Mobile Wi-Fi E5377

                                                     

Plans
Plans using 4G are available for 3, 5, 7, 9, 12, 15 Gb per month. Charges for data over and above the plan allowance are: $10 per 1GB or part thereof. Failure to pay our invoice will result in your SIM being cancelled. See the top links for further details.

Usage Data
The best measure of Broadband usage can be obtained from the Optus website at the start of each session. Either use the Usage link in the modem software, or create a new login from the mobile modem at www.optuszoo.com.au (above) using your Service Number. To get the Service Number, ring Optus Customer Care quoting the SIM Number and the MelbPC Optus Account # at Warrigal Rd (above). The modem can then also be used to receive SMS messages, but not to send them. Optus offer to send an email when a predetermined data limit is reached.

Many modems particularly Wi-Fi models offer usage data by accessing their webpage (192.168.8.1, 192.168.1.1, or 192.168.0.1) under "Connected Devices" or by Tablet/Phone App, then entering username: admin, password: admin. This has the advantage of being fairly accurate and accounts for multiple devices in use.

Profiles & Settings
A new Profile may be needed for Mobile Towers that have been converted to 4G. Under Optus icon - Tools | Profile Management, select New and enter Name: Yes Optus, APN(static): "connectme". Then select Default. In some cases depending on the SIM, the APN: "connect" or "yesbusiness" may be more appropriate. The set default profile will then be used in future.
For other settings see Menu Item "Common Settings" under Optus Mobile Broadband.

Installation
•Uninstall from Control Panel any previous Mobile or WCDMA Modem
•Plug the Modem (dongle) into a spare USB 2.0/3.0 port
•Check Operating System has detected modem
•Wait for modem drivers to install from the dongle
 (TIP: the dongle can be browsed via Windows Explorer. Files are Read-Only)
•After Driver installation is complete, a window will popup with a default provider name (Telstra, Vodafone, or Optus in our case)
•Click the 'Connect' button on the open window
•After a few seconds, a message will pop up confirming connection
•Now you can minimise the connection window and start your internet session
•The outgoing or SMTP server in your email program can be changed from Office365 to mail.optusnet.com.au, however copies will not be saved online
 (NOTE: 'Disconnect' before shutting down or when the computer is going to be idle for a while)

Dropouts
Modem dropouts can be caused by poor signal strength, or time-of-day network congestion. They also are affected by some Email/Internet options, sleep settings, and inactivity.

Optus round each connection to the nearest 100Mb, therefore if your modem drops out frequently the data usage may increase disproportionately. Our 4G USB modems give a more reliable connection than previous models, down to a signal level of 1 bar or even less. If problems persist. try auto checking mail every 10 minutes, or running a messenger like Skype in the background.

Fringe Area Mobile Reception
See Menu  Item "iHelp Q&A" under Internet Service.

Support
All basic connection problems should be referred to Optus Customer Care quoting the MelbPC Optus Account #, or alternatively Business Technical Support (above). Other issues may be referred to First Aid/iHelp support.


 Melbourne PC Home Page

(Revised LW May 2017)