iHelp
Meeting Details: Melb PC Headquarters, Level 1, 479 Warrigal Rd, Moorabbin, or by Video Conference.
Convener: Dave Simpson
(Unique Images: Kangaroos, Electric Tram, Melbourne City, CSIRAC 1st Gen Computer).
iHelp (Internet Help)
| This Special Interest Group (SIG) is for technical, computer, password and internet problems. Other queries: click Contact Office for admin, membership, new email accounts, meetings, website, etc. Have you received an unexpected email or SMS that attracts your immediate attention? It may be a SCAM. Check the information on: https://www.scamwatch.gov.au/ |
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MelbPC and iHelp continue the tradition of Melbourne as a unique place. Our group function is “Members helping Members”, whose role is to sort out internet or general computer, phone or tablet problems. This unique service would have to be one of the best reasons for maintaining your Melbourne PC membership.
Assistance from the SIG can be obtained in various ways. Basic issues may be quickly resolved using First Aid, more complex issues should be logged using iHelp Email, or an iHelp Support Request.
First Aid – Ph 03 9276 4088 and leave a message
This is telephone support for your computing problems. Call 03 9276 4088 at any time and leave your name, membership number and a brief description of your problem. iHelpers are generally available between 10:00am-3:00pm Weekdays & may include office or public holidays. Outside these hours your message will be logged for later follow up by the next rostered iHelp volunteer.
iHelp Email – [email protected]
For those who cannot access our Web pages but can send an email from some device, a request for help with membership details can be sent to [email protected]. It is then logged to our Support Database where an appropriate iHelper will later follow up the inquiry.
iHelp Support Request – Open Support Request
Help can be sought by clicking the “iHelp Support Request”link above. After entering your Member Details, you are able to “Submit” a support request, with details of your problem. When an appropriate iHelper is available, they will contact you at your registered phone number or email address, which should therefore be kept up to date at the office.
Home Visit Assist – [email protected]
This service is only for members who are restricted in their activities or mobility. This generally means those with a Commonwealth Age, War Veteran, Disability Pension, or Health Card, who cannot be helped by other means. The contact for Home Visit Assist is the Office Ph 03 9276 4000 or email [email protected]. If you can help with this program, please contact the office.
In a workshop the cost is usually minimised, because the technician manages several jobs at once and has full facilities at hand. With a home visit the technician has to wait around while each process completes and may have to make further visits, therefore the charges including travel can be far greater. Home visits are never a good solution unless the provider is known. We therefore encourage most members to use iHelp, SIG workshops or a local Computer shop.
The iHelp SIG is open to volunteers with patience and experience in Computer configuration. All correspondence including comments on this iHelp website should be addressed to [email protected].
(Revised SJG Feb 2024)
