Remote Support

When seeking support, an iHelper may ask to connect to your computer, using one of the following programs.
This enables both remote viewing and control of your computer screen.

1/ GoToAssist, click on the link
Enter your first name only, then the code you are given *** *** *** (Dashes will be inserted between each group).
Click “Continue” and Download the program if it does not start automatically with Java support.
Click “Run” (preferable to save) to open the program and connect.
If you need to find the download file search on: G2ax or GoToAssistOpener.
Citrix is a Commercial program licenced to MelbPC which works with MS Win and Mac.

 2/ TeamViewer, click on the link TeamviewerQS Program (Win).
Download and run this program to install Quick Support.
Then tell the iHelper Your ID and Password to connect.
For Non-Windows systems select the appropriate link under Downloads at
or use your Apps store for suitable Quick Support & any custom QS Add-On.
If you need to find the download file search on: Teamviewer.
TeamViewer is sometimes more appropriate and supports Linux, Android and Windows Phone 8.

3/ Alpemix, go to the Microsoft Store and search on this name.
Install and open the program Alpemix Remote Desktop.
Then tell the iHelper Your ID and Password to connect.
Alpemix is only recommended for Win10 on x86 Architecture, or Mac computers.

4/ Quick Assist, find the App under Start|Windows Accessories, or enter its name in the Windows Search Box.
Run the App by clicking Quick Assist.
Enter the code given by iHelp under Get Assistance, and click Share Screen.
Quick Support only works for Win 10 Home and Win 10 Pro.


After connection a small box at the lower right of your screen can give you control at all times,
and may be used for text messages if the telephone line drops out.
On completion of the session the Remote Support software will generally be removed next time your computer is rebooted.


Melbourne PC Home Page

(Revised LW Apr 2019)