iHelp Remote Support
When seeking support, an iHelper may ask to connect to your computer, this enables both remote viewing and control of your computer screen.
1/ In the case of Citrix GoToAssist, click on the link www.fastsupport.com
Enter your first name only, then the code you are given *** *** ***
Click "Continue" and Download the (Java) program if it does not start automatically
Click "Run" (not save) to open the program and connect.
If you need to find the download file search on: G2ax
2/ In the case of TeamViewer click on the link www.teamviewer.com (Win)
On the Teamviewer page click the small link "Join Remote Control session"
Then tell the iHelper Your ID and Password to connect.
For Non-Windows systems select the appropriate link under Downloads
or use your Apps store for suitable Quick Support & any custom QS Add-On.
If you need to find the download file search on: Teamviewer
Citrix is Commercial program used by MelbPC which works with MS Win, & Mac. Sometimes TeamViewer is more appropriate and additionally supports Linux, Android, and Windows Phone 8.
After connection a small box at the lower right of your screen gives you control at all times, and can be used for text messages if the telephone line drops out. On completion of the session the Remote Support software will be completely removed next time your computer is rebooted.
(Revised LW Jan 2016)